Return & Refund Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Magnetic Building Block
  • Powdery toys/ toys with fine particles

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
  • Any item not in its original condition, damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Please take reasonable care to ensure that any item is returned to us safely and not damaged in transit. Smart Kiddy will not be liable for any loss or damage that may be incurred in the process of shipping the item back to us.

  1. Smart Kiddy reserves the right not to accept any used items/items with packaging that has been opened before. This is to protect other customers, as nobody likes to receive any item that has been opened before. In the event a return cannot be accepted, the sender will bear all costs in having the item sent back to the sender's address.
  2. We do not accept walk-in returns and customers are responsible for all shipping costs in sending the item back to us. We would encourage all customers to use a trackable service when returning items to our warehouse. This is to facilitate the tracking status of your own returns. Do note that we would not be able to advise on the status of your return, nor be responsible for any delays or loss, if you have chosen a non-trackable mode of return.
  3. Our 30-day return policy does not apply to items in the clearance section, promo items, items purchased with special discount codes applied at checkout, pre-ordered goods, custom-made goods, and CDs/DVDs.
  4. All accepted returns will be strictly refunded in the form of an in-store credit which you can use to offset a future purchase with us.
  5. All returns are not entitled to our Free Shipping policy.
    • If your original order incurred a shipping fee, the full value of the returned items will be refunded (the shipping fee will not be refunded).
    • If your original order was sent with Free Shipping, then if the remaining value of the order (after deducting the value of the returned items) still exceeds S$25, then the full value of returned items will be refunded. Otherwise, Smart Kiddy will deduct a shipping fee $4.90 (small item) and $10 (large item above 1kg), $18 for XL items (large package above 5kg) from the value of the items returned when issuing an in-store credit.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Defect

If your purchase is defective, don’t panic! Notify us within 7 days of receipt by replying to your order email. Explain the nature of the defect and attach any pictures or videos, if these are deemed helpful in explaining the problem.

Once the defect is confirmed, we will either send you a replacement from our own warehouse or have the supplier contact you directly to exchange.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact_us{at}smart-kiddy.com.

Sale items

There are certain sale items cannot be refunded.  Please take note in the product description.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at contact_us{at}smart-kiddy.com with your order number, and a photograph of the items. The customer service team will be in touch with you and inform you what to do next.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.